In this webinar, experienced Performance consultant Larry Haig explains why end user experience is so important to retail websites and systems, using clear examples and research as evidence. Larry discusses the elements that contribute to the difficulty businesses have in ensuring a high quality experience for end users, from the growing variety of devices and connections used by users through to website performance and consistency. He continues by outlining the risk to profitability from poor user experience. This is of particular interest to anyone working in online retail or with a transactional website. The webinar consists of a short presentation followed by a Q&A session.